Entry-Level NOC/SOC Support Analyst

About Us 

At LinearStack, we are building one of the most innovative cybersecurity service operations in the region. Our India operations play a vital role in delivering 24x7 monitoring and support across mission-critical infrastructure and security systems. This is your opportunity to be part of a forward-thinking team focused on operational excellence, learning, and customer-first values. 

About the Role 

We are looking for an enthusiastic and dependable Entry-Level NOC/SOC Support Analyst to join our on-site team in Chandigarh–Mohali. This position is suited for individuals at the early stages of their IT or cybersecurity careers, with a passion for monitoring, troubleshooting, and continuous learning.  

As part of a rostered shift, you will be responsible for monitoring and managing both NOC (Network Operations Centre) and SOC (Security Operations Centre) support queues — ensuring timely responses, accurate escalation, and clear communication. 

Key Responsibilities 

• Monitor networks, systems, and security alerts using various NOC and SOC platforms. 
• Respond to and triage incidents raised in the support queue (network/system/security-related). 
• Perform initial investigation and analysis of events to determine severity and priority. 
• Escalate incidents according to predefined workflows and procedures. 
• Conduct basic troubleshooting on infrastructure or endpoint issues before escalation. 
• Maintain accurate and detailed incident documentation in the ticketing system. 
• Run scheduled infrastructure and security health checks and log observations. 
• Coordinate with internal and external stakeholders during incident resolution. 
• Follow shift handover procedures to ensure continuity. 
• Participate in the 24x7 rotating roster (including nights, weekends, and holidays). 

Requirements 

• A degree/diploma in Information Technology, Computer Science, Cybersecurity, or a related field. 
• Basic understanding of: 
• Networking (TCP/IP, LAN/WAN, DNS, firewalls, etc.) 
• Operating systems (Windows/Linux basics) 
• Cybersecurity fundamentals (threats, vulnerabilities, malware types) 
• Clear written and verbal communication skills. 
• Excellent problem-solving and team collaboration abilities. 
• Willingness to work on-site and in a rotating 24x7 shift pattern. 

Preferred Qualifications 

• Exposure to monitoring, EDR or SIEM tools. 
• Familiarity with ticketing systems like ServiceNow, Jira, or similar. 
• Entry-level certifications such as CompTIA Security+, CCNA, or equivalent (desirable but not mandatory). 

 What We Offer 

• Hands-on exposure to both network and security operations. 
• Clear career growth path with mentorship and learning support. 
• Opportunity to work with cutting-edge cybersecurity and infrastructure technologies. 
• A supportive team culture focused on professional development. 

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

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Qualifications

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