Entry-Level NOC/SOC Support Analyst

About Us

At LinearStack, we are building one of the most innovative cybersecurity service operations in the region. Our India operations play a vital role in delivering 24x7 monitoring and support across mission-critical infrastructure and security systems. This is your opportunity to be part of a forward-thinking team focused on operational excellence, learning, and customer-first values.

About the Role

We are looking for an enthusiastic and dependable Entry-Level NOC/SOC Support Analyst to join our on-site team in Chandigarh–Mohali. This position is suited for individuals at the early stages of their IT or cybersecurity careers, with a passion for monitoring, troubleshooting, and continuous learning.

As part of a rostered shift, you will be responsible for monitoring and managing both NOC (Network Operations Centre) and SOC (Security Operations Centre) support queues — ensuring timely responses, accurate escalation, and clear communication.

Key Responsibilities

• Monitor networks, systems, and security alerts using various NOC and SOC platforms.
• Respond to and triage incidents raised in the support queue (network/system/security-related).
• Perform initial investigation and analysis of events to determine severity and priority.
• Escalate incidents according to predefined workflows and procedures.
• Conduct basic troubleshooting on infrastructure or endpoint issues before escalation.
• Maintain accurate and detailed incident documentation in the ticketing system.
• Run scheduled infrastructure and security health checks and log observations.
• Coordinate with internal and external stakeholders during incident resolution.
• Follow shift handover procedures to ensure continuity.
• Participate in the 24x7 rotating roster (including nights, weekends, and holidays).

Requirements

• A degree/diploma in Information Technology, Computer Science, Cybersecurity, or a related field.
• Basic understanding of:
• Networking (TCP/IP, LAN/WAN, DNS, firewalls, etc.)
• Operating systems (Windows/Linux basics)
• Cybersecurity fundamentals (threats, vulnerabilities, malware types)
• Clear written and verbal communication skills.
• Excellent problem-solving and team collaboration abilities.
• Willingness to work on-site and in a rotating 24x7 shift pattern.

Preferred Qualifications

• Exposure to monitoring, EDR or SIEM tools.
• Familiarity with ticketing systems like ServiceNow, Jira, or similar.
• Entry-level certifications such as CompTIA Security+, CCNA, or equivalent (desirable but not mandatory).

What We Offer

• Hands-on exposure to both network and security operations.
• Clear career growth path with mentorship and learning support.
• Opportunity to work with cutting-edge cybersecurity and infrastructure technologies.
• A supportive team culture focused on professional development.

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

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Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Qualifications

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Example: Excellent verbal and written communication skills