Job Description

Job Summary:

Supervises a group of individuals involved in the development, support, coding, testing, debugging, documenting, maintaining, and installing of business applications programs.

Responsibilities:

Maintains availability of system including assisting installation at plant sites, providing support to current users, monitoring the system and troubleshooting issues.
Trains and support for all plants including coordination with other plants and installation teams.
Participates in development and rollout of new functionality.
Assists in development of guidelines, checklist, procedures and training documentation.
Ensures that projects are scheduled, planned to achieve the right balance of roadmap/strategic developments and necessary ongoing enhancements to maintain the integrity of the application/infrastructure.
Ensures project communication is effective with all parties.
Allocates resources to projects.
Offers new ideas and suggestions for improvement. Identifies and implements new practices and processes that are best in field.
Establishes new measurement systems if/where possible.
Exchange knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.
Ensures 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
Maintains discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to iQor or customer specific.
Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to work effectively under pressure with constantly changing priorities and deadlines.
To be proficient and knowledgeable in all areas related to the IT department functions.
Maintains discretion and confidentiality in all areas pertaining to the IT systems.
Understands and embraces the business and IT strategic direction.
Ensures all sensitive and confidential information is handled appropriately.
Mentoring Skills.
Proven Project Management experience in application area on a large scale ( 6month) project.
Performs other duties as assigned.

Skills Requirements:

3-5 years of experience, or equivalent education and experience.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.