Enterprise Solutions Engineer
Work Mode: Full-Time
Experience: 25 Years
Tech Stack: Python / JavaScript | APIs | Cloud
Role Overview
We are looking for an Enterprise Solutions Engineer who operates at the intersection of engineering and customer success. This role involves working closely with enterprise clients to integrate, troubleshoot, and optimize AI-driven solutions while collaborating with internal teams to deliver a seamless technical experience.
Key Responsibilities
Customer-Facing Engineering
- Act as the technical point of contact for enterprise customers
- Support setup, integration, and implementation of solutions
- Handle technical queries, troubleshooting, and issue resolution
Debugging & Problem Solving
- Perform root cause analysis across code, infrastructure, and integrations
- Debug issues related to APIs, webhooks, and system performance
- Ensure smooth functioning of enterprise-scale systems
Solutioning & Enablement
- Build internal tools, scripts, and proof-of-concept integrations
- Deliver technical documentation, walkthroughs, and best practices
- Train internal teams on product capabilities and technical differentiators
Cross-Functional Collaboration
- Work with product, engineering, and customer success teams to resolve complex challenges
- Translate customer feedback into actionable product improvements
- Support sales conversations by addressing technical queries and objections
Required Skills & Qualifications
- 25 years of experience in Solutions Engineering / Software Engineering / Implementation roles (SaaS preferred)
- Strong debugging and troubleshooting skills across code and infrastructure
- Proficiency in Python or JavaScript
- Experience working with APIs, webhooks, SSO, and enterprise integrations
- Familiarity with AWS, monitoring tools, and basic DevOps practices
- Strong communication skills with the ability to explain technical concepts to non-technical stakeholders
- Experience working with enterprise clients or in customer-facing technical roles
- Comfortable working in fast-paced, ambiguous environments
- Willingness to work in US time zone overlap (PST/EST)
What We're Looking For
- Strong problem-solving mindset with ability to handle diverse technical challenges
- Ability to balance technical depth with customer empathy
- Comfortable switching between coding, debugging, and client interactions
- High ownership and adaptability in a startup environment
Why Join
- Work on cutting-edge AI and search technologies
- High-impact role with direct exposure to enterprise customers
- Opportunity to influence product development through real-world use cases
- Flexible, remote-first culture with strong ownership
