Exp: 10-20 Yrs
Location: Bangaluru (India)
Hybrid/Remote
Role: FTE/Sub Con
Digital Enterprise Architect
New Product Introductions (NPI), e-commerce, and customer self-service platforms
architectural strategy
Oracle Commerce, Salesforce (Sales/Service Cloud, Marketing Cloud, etc.),
security architecture standards
Access Management (IAM)
regulatory compliance
Scope of Responsibilities / Expectations
- Define and maintain the long-term architectural strategy and roadmap for key self-service platforms, including Oracle Commerce and Salesforce Experience Cloud.
- Conduct research and due diligence on new features and emerging technologies within the Oracle and Salesforce ecosystems to inform build vs. buy and modernization efforts.
- Act as a key technical advisor in vendor discussions, ensuring platform usage and licensing are optimized and aligned with the enterprise architecture strategy
- Design the target state architecture for the integrated Oracle Commerce and Salesforce Experience Cloud landscape, covering application, data, and technology layers
- Define the standardized integration strategy and patterns (e.g., API-led connectivity) for data and process flow between Oracle Commerce, Salesforce (Sales/Service Cloud, Marketing Cloud, etc.), and other enterprise systems (ERP, PIM)
- Establish and govern security architecture standards across both platforms, addressing data encryption, Identity and Access Management (IAM), and regulatory compliance (e.g., GDPR, CCPA)
- Ensure all architectural designs meet enterprise requirements for scalability, performance, reliability, and resilience to support peak commerce traffic and a growing user base
- Proactively identify and propose remediation strategies for technical debt within the commerce and experience platforms to ensure long-term sustainability and agility
- Identify and mitigate architectural risks related to platform choices, complex integrations, large data volumes, and technical obsolescence
- Design the end-to-end data architecture (customer, product, order, content), defining the roles of Oracle Commerce and Salesforce Experience Cloud as systems of record or engagement
- Drive the technical strategy to create a unified view of the customer by connecting commerce and experience data
- Ensure the architecture supports necessary data aggregation and transformation to enable advanced analytics and business intelligence
- Collaborate with business units and IT stakeholders to translate business capabilities into tangible technical requirements and platform usage patterns
- Provide expert technical guidance and mentorship to Solution Architects, Technical Leads, and development teams during implementation, customization, and integration.
Required Skills
- Bachelor's degree in computer science, Information Systems, or MIS or equivalent experience
- 10+ years of relevant experience in a business-facing architectural or technical leadership role
- Extensive experience with large-scale digital platforms, including e-commerce platforms (e.g., Oracle Commerce) and a strong background in Salesforce CRM and Experience Cloud
- Advanced knowledge of system architecture, application design, and integration principles to ensure cohesive and effective solutions
- Experience with Oracle Fusion ERP Cloud and CPQ platforms is highly desirable
- Mastery in at least one current SQL dialect
- Experience with IT Governance and Lifecycle Processes, CI/CD best practices, and DevOps tools (e.g., Jenkins, Git, Bitbucket)
- Exceptional analytical and problem-solving skills with the ability to work independently in a complex business environment
- Strong communication and collaboration skills to articulate, rationalize, and document technical solutions to both technical and non-technical audiences
- Proven ability to translate complex business requirements into viable architecture, design, and development activities
