Enterprise Resources Planning Implementation

Company Description

SRM University-AP is a cutting-edge research university offering a variety of disciplines, including engineering, social sciences, liberal arts, and management. With a vision to become a globally connected, nationally impactful, and regionally transformative institution, SRM University-AP is dedicated to achieving excellence in education and research. The university aims to be among the top world-class institutions within a decade by accommodating over 20,000 students and 1,500 faculty members. Located in Mangalagiri, SRM University-AP fosters an environment that encourages innovation, collaboration, and lifelong learning.

Job Description:

We are seeking qualified candidates with proven experience in JUNO ERP systems to contribute to our organization's digital and operational excellence.

Extend support in managing all applications ERP, Intranet, Online entrance platforms, etc

Record all requests raised by end-user and process owners, requested by e-mail / telephone / walk-in, in the ticketing system

Troubleshoot of issues in front-end application screens and in data updates reported by users, identify the cause of the issue

Support helpdesk team to identify the cause of user requests and guiding them for appropriate follow up action with the process owner or internal team for technical issues

Understand and document the requirements for new functionalities and enhancements in various applications

Prepare SOP document for system operations, quick guides on the system functionalities and provide training/orientation to users

Respond to the requestor with the ticket and follow up for closure of requests as per the SLA time lines

Simulate the similar scenarios in the application to check the issue and report the bug to the development team for fixing the issue

Test the new functionalities, enhancements implemented, reports for consistency in the data across the modules, bug fixes and to ensure the system developed as per the requirements

Support the User Acceptance testing of the new implementation, enhancements and bug fixes and go live activities

Grant access to menus as and when the requests are received and as and when the new faculty/staff join, verify the user rights on periodic basis, perform as super admin role.

Working knowledge on various Learning Management Systems Gsuite Classroom, Moodle, etc, to support team

Records all enhancements to the existing reports, formulate new reports for management MIS purpose and collate the change request from process owner

Acquire new technical skills to support the development activities and other associated applications

Support the configurations of the application setup, master data, major data updates, operational and year end activities to be performed

Prepare fortnightly MIS with the number of new developments, Customization enhancement, Tickets raised, and Bugs reported

Qualification: Any UG/PG degree in Technology or relevant discipline; JUNO ERP experience preferred.

Experience Level : 04 to 10 Years