Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Enterprise Services (ES) was established in 2022 to deliver resilient, scalable, and cost-competitive
services to BCGers worldwide. As a core pillar of ES, the Enterprise Procurement & Payables (EP&P)
team is responsible for delivering best-in-class Procurement and Accounts Payable solutions and
services across the Source-to-Pay process, in close collaboration with stakeholders across functions
and regions.
As the Enterprise Procurement & Payables Director, Operations, you will play a leadership role
across several operational teams within EP&P including Accounts Payables, Service Desk, Card
Administration, and Quality Assurance, under the direction of an experienced Senior Director. In
this role, you will guide teams to deliver reliable services, strong controls, and consistent user
experiences, and be expected to focus on operational excellence, data driven performance
management, and continuous improvement. You will work closely with stakeholders across
functions and regions to strengthen processes, drive adoption of digital tools, and ensure sustained
Service Maturity. Responsibilities Include
Leadership and Team Management
- Lead and develop teams across AP, Service Desk, Card Administration, and QA by coaching
managers and directly supporting capability development
- Set clear expectations and manage performance, demand, and capacity planning using data
and defined KPIs
- Build a high performing culture centered on accountability, collaboration, continuous
improvement, inclusion, and trust
Operational Excellence and Service Delivery
- Oversee day-to-day operations across AP, Service Desk, and Card Administration, ensuring
accuracy, compliance, and service continuity
- Drive service excellence, process maturity, and operational improvement through process
standardization and governance, and guided by data
- Serve as a subject matter expert to inform digital enablement efforts, including AgenticAI,
automation, and workflow optimization to improve efficiency and user experience
Stakeholder and Relationship Management
- Build strong partnerships with senior stakeholders across functions and regions
- Provide clear insights on performance, trends, risks, and improvement priorities
- Represent the function in governance forums and transformation discussions
- Ensure alignment and transparency across global teams and workstreams
Risk, Compliance, and Governance
- Maintain adherence to internal controls, tax requirements, and regulatory standards
- Lead governance routines that ensure consistent application of global policies
- Identify risks early and implement mitigation strategies that protect service reliability and
accuracy
What You'll Bring
- Bachelor's degree in Business Administration, Finance, Management, or a related field. An
advanced degree (MBA or equivalent) is preferred.
- Proven experience managing Source to Pay programs or Procurement transformation
initiatives in a global context
- Strong understanding of supplier information management (SIM), risk frameworks, and
contract lifecycle management
- Demonstrated ability to manage and maintain complex documentation and performance
tools
- Skilled in driving change through communication, training, and stakeholder engagement
strategies
- Experience coordinating system and process deployments with IT and business teams
Who You'll Work With
You will work within the Enterprise Procurement & Payables team, partnering closely with internal
stakeholders across IT, Risk, Legal, and ESG to ensure successful deployment and sustainment of
Source to Contract capabilities. Your work will enable scalable, compliant, and value-driven sourcing
practices that support BCG's global growth and sustainability objectives.
Additional info
YOU'RE GOOD AT
Strategic Program Execution & Process Maturity
- Leading global P2P solution deployments, with a focus on achieving maturity across buying,
invoicing, and payment processes in Coupa
- Executing against strategic vision and driving continuous improvement in areas such as
advanced catalogues, webforms, OCR capabilities, and card programs
- Retrofitting key initiatives including buy channel expansion, PO acceleration, and cards
rollout across geographies
- Aligning and expanding internal process controls to support audit-readiness and operational
consistency, particularly within Coupa Pay and card workflows
Deployment & Change Management
- Driving structured change impact assessments in support of global deployments and
retrofits
- Deploying PMO materials and change collateral to support program governance, alignment,
and execution across regions and workstreams
- Maintaining support content and enablement tools including microsite pages, FAQ
documentation, and Learning Hub resources
Cross-functional Collaboration & Tooling Support
- Partnering with IT and implementation teams to support residual deployments related
change programs
- Coordinating cross-functional stakeholders to ensure consistent adoption of Coupa P2P
solutions and delivery of user-centric tools
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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