Enterprise Platforms and ITSM

Fresher

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Early Applicant

Job Description

Provide L2 support for ITSM tools, primarily ServiceNow (ITSM, CMDB, HRSD, CSM modules)
Manage service requests, incidents, problems, and changes in alignment with ITIL processes
Support ServiceNow administration/configuration, including workflows, forms, reports, and basic customizations
Maintain and update CMDB data, ensuring accuracy and governance compliance
Support enterprise applications such as SAP environments (functional/technical coordination and basic troubleshooting)
Provide operational support for Mainframe systems (batch monitoring, issue resolution, job handling)
Manage and monitor job scheduling tools like AutoSys, including job creation, troubleshooting failures, and dependency management
Perform root cause analysis and ensure timely resolution of production issues
Collaborate with cross-functional teams for system integrations and incident resolution
Maintain SOPs, knowledge base articles, and platform documentation
Ensure platform stability, compliance, and adherence to SLAs