Summary:
We are seeking a highly analytical and driven Enterprise Apps Business Systems Analyst (BSA) to lead the charge in transforming our sales technology ecosystem. In this role, you will act as the vital bridge between the business and technical teams, focusing heavily on optimizing the sales workspace, enhancing the end-to-end sales lifecycle CRM, and managing Sales Performance Management (SPM).
Responsibilities
- Sales Workspace, AI & CRM Lifecycle
- Sales Workspace & AI Adoption: Lead technical discovery and Proof of Concepts (POCs) for integrating AI into the sales workspace, creating a seamless, intelligent environment that boosts rep productivity and provides actionable insights.
- Sales Lifecycle CRM: Drive system enhancements across Account & Contact Management, Opportunity Management, and Forecasting to streamline the daily workflows of the sales organization.
- Transaction Lifecycle Management: Manage the technical and functional requirements for the Opportunity to Invoice and Quote to Cash processes, including Service Contracts and Entitlements.
- Sales Performance Management (SPM): Oversee systems related to Territory & Quota Planning, the Commission Calculation Engine, and the Rep Earnings Statement Portal.
- Governance & Analytics: Ensure robust Comp Plan Governance & Audit processes and deliver high-impact Reporting & Analytics for sales leadership.
- Business Analysis & Agile Delivery
- Work directly with business leaders and global/regional stakeholders to gather requirements, perform gap analysis, and conduct root cause analysis for business problems.
- Translate complex business requirements into clear, actionable technical specifications for development teams and architects.
- Write comprehensive user stories and acceptance criteria tailored to business needs.
- Drive Agile modeling sessions, lead sprint demos, and facilitate backlog grooming.
- Develop business case documents, business process diagrams, and functional use cases.
- System Architecture, Integration & Compliance
- Work with cross-functional teams to identify system and process dependencies across the enterprise architecture.
- Facilitate User Acceptance Testing (UAT), including planning, execution, and defect resolution.
- Manage customer/stakeholder relationships, handling day-to-day interactions and effectively navigating escalations.
- Ensure strict compliance with SOX, business controls, and IT general controls (ITGC) across all sales and commission applications.
Requirements:- CRM & Transaction Lifecycle (Must-Have): Deep functional knowledge of the Salesforce (SFDC) ecosystem with a mandatory understanding of the CRM and transaction lifecycle.
- Process Expertise: Strong knowledge of Quote to Cash, Opportunity to Invoice, Service Contracts, and Entitlements using SFDC and NetSuite (NS).
- SPM & Commissions: Proven experience dealing with sales commission calculation engines, quota planning, territory management, and compensation plan governance.
- Compliance: Familiarity with implementing and managing systems under SOX and ITGC compliance frameworks.
- Preferred / Nice-to-Have: Prior experience with CPQ cloud applications is highly advantageous but not strictly required.
- Self-Starter: Highly motivated, well-organized, and capable of operating independently.
- Communication: Excellent listener and communicator able to bridge the gap between highly technical teams and non-technical business stakeholders.
- Adaptability: Willing to learn new things (especially emerging AI sales tech within the workspace) and thrive in a fast-paced, dynamic team environment.
- Problem Solver: Analytical mindset with a proven ability to untangle complex business problems and design scalable, user-friendly solutions.
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