Enterprise Account Manager

Key Responsibilities:

Strategic Account & Partnership Management

Spearhead end-to-end enterprise account management for large brands across India, ensuring growth.

Manage all partnership inbound and outbound initiatives with brands, agencies, and regional business partners to strengthen the ecosystem and unlock new revenue channels.

Successfully acquire and onboard high-value enterprise clients including national QSRs, 5-star hospitality groups, and large chain accounts, expanding market footprint.

Build and negotiate strategic commercial partnerships and joint GTM plans with key ecosystem players.

Revenue Growth, Upsell & Cross-Sell

Drive revenue expansion by identifying upsell and cross-sell opportunities across product lines including POS, CRM, Loyalty, Inventory, Task Management, and Integrations.

Enhance share of wallet within enterprise accounts by positioning new solutions and value-added modules aligned to client needs.

Achieve high renewal rates and reduced churn through proactive engagement and value-based account planning.

Data-Driven Business Growth

Leverage data insights to analyze account performance, customer behavior, adoption metrics, and campaign ROIs to drive continuous improvement and expansion.

Build weekly and monthly performance scorecards, business reviews, and growth plans to ensure measurable client success outcomes.

Client Marketing & Brand Growth Initiatives

Develop integrated marketing & growth strategies with clients to improve brand visibility, customer engagement, and operational efficiency across digital channels and on-ground activations.

Design co-branded marketing campaigns with enterprise partners to drive demand generation and joint brand positioning.

Cross-Functional Collaboration

Coordinate with Product, Operations, Training, Marketing, and Tech/Integration teams to ensure seamless onboarding, implementation, and product adoption for enterprise accounts.

Support product innovation by identifying industry needs and customer feedback, collaborating with R&D/Product teams to shape new features and technology roadmaps.

Operational Excellence & Customer Success

Lead the onboarding and integration lifecycle for enterprise accounts including POS deployment, menu engineering, SOP digitization, and system training.

Deliver structured product training, hygiene compliance programs, and performance reviews to improve client experience and solution utilization.

Streamline operations and escalations management to ensure consistent customer satisfaction and SLA delivery.