Role - Operations Manager - Assessment Development Department
Experience -= 4+ years
Woerk Location - Hyderabad
Worm Mode - Hybrid (3 days WFO & 2 days WFH)
Required Notice Period - Immediate Joiners
Note - We need a candidate who is currently working in the Assessment Development department and/or is willing to handle operations activities. A candidate with EdTech experience will be a good fit.
Overview
We are seeking a dynamic and detail-oriented Manager/Senior Manager to lead the Operations team. He/she will be responsible for managing a team of 80-100 people, ensuring operational efficiency, compliance with quality standards, and seamless coordination across cross-functional teams. A working knowledge of assessment workflows, academics, and scoring will be beneficial.
Responsibiliters
- Lead and manage the Assessment Operations team of 80100 employees in India.
- Oversee day-to-day operations, ensuring high-quality and timely delivery of tasks.
- Collaborate with US counterparts to align processes, share best practices, and ensure smooth coordination across geographies.
- Drive process improvements, standard operating procedures (SOPs), and efficiency initiatives.
- Ensure adherence to academic and operational integrity, compliance, and organizational policies.
- Mentor, coach, and manage the professional growth of team members and managers.
- Prepare reports, updates, and insights for leadership and global stakeholders.
- Manage account-level P&L with responsibility for cost optimization, resource planning, and financial performance.
- Create and present account highlights, dashboards, and business reviews for leadership and stakeholders.
- Identify risks, propose mitigation strategies, and drive continuous improvement initiatives.
Required Skills
- Postgraduate degree in Education, Management, or a related academic field.
- 4+years of relevant experience in academia, assessments, or large-scale operations.
- Proven experience in P&L ownership, financial planning, and account management.
- Strong track record of leading large teams (80100 employees or more).
- Experience working with US or global stakeholders in a cross-cultural environment.
- Strong leadership, analytical, and stakeholder management skills.
Applicants matching the above skills can connect with Abhishek via [Confidential Information] or Call / WhatsApp on 9154908075
