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Ztek Consulting

Engineering Specialist

Ztek Consulting
Chennai, India
7-9 Years
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  • Posted a day ago
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Early Applicant

Job Description

  • 7+ years experience in freight forwarding / supply chain systems
  • Hands-on CargoWise One experience (not just end-user)
  • Experience in configuration, workflows, milestones, documents
  • At least 1 complete end-to-end implementation
  • EDI / integration exposure (EDIFACT, XML, JSON, carriers/customs)
  • L2 support experience (handling complex issues)

  1. Technical / Application Knowledge
  • Deep familiarity with CargoWise One: modules, workflows, registry setup, triggers, milestones, macro/event configuration, document/customization.
  • Understanding of EDI/Integration technologies: message types/formats (e.g. EDIFACT, X12, XML, JSON), tag/file rules, raw‐text and structured transmissions, partner/carrier/airline integrations.
  • Knowledge of related systems / tools: databases / SQL for querying or troubleshooting, data mapping, APIs, middleware or adapters (e.g. eAdaptor in CargoWise), error / log analysis.
  1. Business Process & Domain Knowledge
  • Freight forwarding operations (sea, air, import/export, customs, warehouse) so that support conversations make sense in context.
  • Understanding end‑to‑end business flows (booking → documentation → customs → delivery) to map where disruptions or inefficiencies may arise.
  • Process mapping, gap analysis, ability to translate operational requirements into system configuration or process improvements.
  1. Problem Solving & Troubleshooting
  • Ability to triage Level 2 issues (after L1): isolate whether it's user error, configuration, integration failure, system bug, or external partner problem.
  • Root cause analysis, possibly including data logs, workflows, message traces.
  • Prioritization skills: decide what needs immediate action vs. what can be part of longer term fixes or enhancements.
  1. Project & Change Management
  • Managing small‐to‐medium updates or enhancements: up

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Freight Forwarding
Employment Type:
Full time

About Company

Ztek Consulting

Job ID: 147315169

Jobs by Skill - IT
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Last Updated: 12-05-2026 08:37:10 PM
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