Engineering Manager – Customer Experience Platform

Role: Engineering Manager – Customer Experience Platform

Function: Engineering / Technology

Location: Bengaluru, India

Type: Full-time

Industry: Pharmaceuticals / Health-tech / E-commerce

About Company

The company is a Series A online pharmacy based in Bengaluru, India, founded in 2023. It delivers genuine, quality-checked medicines straight to customers doorsteps across India.

The company suggests lower-cost substitutes that save customers up to 60% on chronic medication costs. It has raised $6.8 million in funding and has a team of 60+ builders.

Backed by India Quotient and Stellaris Venture Partners, the company is redefining what a pharmacy experience should feel like.

Position Overview

The company is looking for an Engineering Manager to lead its customer experience platform — spanning a Flutter mobile app, a React/Next.js web platform, and critical user journeys including discovery, retention, and order flow. This is a high-impact role blending technical leadership, product thinking, and team building. The successful candidate will own frontend and mobile excellence end-to-end, working closely with product, design, growth, and backend teams to deliver seamless experiences at scale.

Role & Responsibilities

• Build, mentor, and lead a team of frontend (React/Next.js) and mobile (Flutter) engineers across multiple workstreams

• Own the architecture, scalability, and reliability of the frontend and mobile platforms, setting best practices for code quality and maintainability

• Drive performance improvements across Core Web Vitals (LCP, CLS, INP), app crash rates, and ANRs to ensure a best-in-class user experience

• Partner with product and growth teams to optimise the full order journey — browse → cart → checkout → post-order — and retention funnels

• Translate business goals into technical roadmaps, manage delivery timelines, and ensure high-quality, on-time releases

• Own observability across platforms — logs, metrics, dashboards, and alerts — and drive fast incident resolution for user-facing systems

• Align frontend/mobile architecture with backend APIs and ensure design system consistency across web and app platforms

Must Have Criteria

• 8–10 years of total software development experience with a strong frontend or mobile engineering focus

• 2+ years of experience managing or mentoring engineering teams of 4+ engineers

• Strong hands-on experience with React and Next.js, including server-side rendering and SEO optimisation

• Hands-on experience with Flutter for cross-platform mobile app development

• Proven track record of building and scaling high-traffic consumer-facing applications (1L+ DAUs or equivalent scale)

• Deep understanding of web performance metrics (Core Web Vitals) and mobile performance (crash rates, ANRs, app startup time)

• Experience with CI/CD pipelines, monitoring tools such as Firebase and Sentry, and cloud infrastructure on AWS

Nice to Have

• Experience with A/B testing frameworks and growth funnel optimisation in a consumer internet product

• Background in e-commerce, health-tech, or D2C consumer apps with high-frequency transactional flows

• Experience building or maintaining a shared design system across web and mobile platforms

• Prior experience at a fast-scaling startup (Series A to Series C stage) with ownership of a full product vertical

What We Offer

• Opportunity to own and shape the entire customer experience platform at a fast-growing health-tech startup

• Work directly with founders and senior leadership — your decisions will have real, visible impact

• Competitive compensation with meaningful ESOPs in a Series A company on a strong growth trajectory

• Collaborative, high-ownership culture where engineers think like product owners

• Chance to solve a real problem — making quality healthcare affordable for millions of Indians