Job Requirements
Role/Job Title: Engineering Manager
Business: Information Technology
Function department: Information Technology
Job Purpose
The Engineering Manager will be responsible for building and leading a team of talented Engineers and Support Engineers to design, develop, and support largescale systems. This role coordinates the team, drives crossfunctional digital transformation, and ensures the delivery of new projects as well as the enhancement of existing platforms.
Roles & Responsibilities
Key / Primary Responsibilities
- Design, plan, and implement CI/CD processes and automation.
- Provide handson leadership for CI/CD tooling, infrastructure deployment, and monitoring to achieve highly available, elastically scalable, faulttolerant systems.
- Analyse technology trends, resource needs, and demand to plan projects and roadmap.
- Participate in forecasting operating costs and manage the department budget.
- Conduct regular oneonone employee development meetings, focusing on performance management and growth opportunities.
- Apply deep knowledge of applicationlifecycle management to translate customer business needs into technical solutions.
- Coordinate with other engineering managers and teams to define infrastructure roadmaps and investments aligned with business priorities.
- Emphasise software development and automation over manual operations.
- Troubleshoot, investigate, and resolve issues together with Engineers, ensuring timely delivery of solutions.
Secondary Responsibilities
- Recommend improvements to processes and policies across the Digital Banking business to drive operational efficiencies and highquality customer service.
- Leverage inhouse synergies through collaboration with internal stakeholders.
Managerial & Leadership Responsibilities
- Monitor key productivity, hiring quality, and attrition metrics; implement improvements as needed.
- Champion a customerfirst culture, driving the team to deliver exceptional service and delight.
- Attract and retain bestinclass talent for critical roles within the reporting structure.
- Mentor and guide team members, fostering continuous learning.
- Monitor and measure customer experience and related KPIs.
Education
- Graduate: BE/BTech or equivalent in Computer Science or related fields (Premier/Tier 1 or II university).
- PostGraduate: Any discipline (Premier/Tier 1 or II university).
Experience
- Minimum 5 + years of relevant experience in Banking or IT.
Key Success Metrics
- Time to market
- Failure recovery time
- Reduced lead time to change
- Lower changefailure ratesss
