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Engineering Manager

9-14 Years

This job is no longer accepting applications

Job Description

Key Responsibilities:

  • Team Leadership & Mentorship: Build, mentor, and manage a team of engineers; drive learning and development initiatives.
  • Culture & Efficiency: Create an environment where innovation, efficiency, and high performance thrive.
  • Stakeholder Collaboration: Work with business owners, CFO, CEO's office, and Architects to define objectives, priorities, and timelines; liaise on functional and non-functional requirements.
  • Project Ownership: Translate engineering roadmap into internal projects; guide the team to deliver end-to-end execution.
  • Delivery & Quality: Ensure high-quality deliverables through code reviews, test plans, deployment plans, and process adherence.
  • Metrics & Reporting: Track and report engineering health metrics, including bugs, production incidents, and system performance.

Must-Have Qualifications:

  • 8-10+ years of experience in software engineering with a Bachelor's or Master's in Computer Science or equivalent.
  • Proven experience in backend/platform development, REST APIs, and high-complexity software systems.
  • Experience in code reviews, system design, and delivery of measurable outcomes.
  • 1-2+ years of experience building and managing high-performance teams.
  • Knowledge of Billing and BI tools.
  • Strong communication and stakeholder management skills.
  • Demonstrated capability for end-to-end ownership of engineering projects.

Good-to-Have Qualifications:

  • Experience with AI technologies.
  • Experience with cloud deployments, distributed and scalable systems, and DevOps culture.

About Company

Exotel is your Al transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 25 billion annual conversations through omnichannel, voice, agents, and bots. Exotel's Al-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence, and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.

Job ID: 130608713

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