Engineering Manager, AI Solutions

About the Role

We're building AGS's AI Engineering team from the ground up, and we need a people leader to help us scale. The Engineering Manager, AI Solutions owns team health, delivery capacity, and career development for our India-based engineering team.

This is a people management role, not a technical leadership role. You'll partner closely with the Head of AI Engineering on priorities and direction, but your primary focus is enabling your team to do their best work—hiring great people, removing blockers, and building a high-performance engineering culture.

You'll manage a growing team of engineers, architects, analysts, and QA professionals who are building intelligent agents, conversational interfaces, and AI-powered capabilities for AGS's global clients.

What You'll Do

Team Leadership & Development

• Build and lead a high-performing engineering team (starting at 10, scaling to 20+)

• Own hiring, onboarding, performance management, and career development

• Conduct regular 1:1s, provide coaching, and create growth opportunities

• Foster a culture of learning, experimentation, and engineering excellence

Delivery Management

• Ensure predictable delivery against committed timelines

• Manage capacity planning, workload distribution, and resource allocation

• Track team metrics (velocity, quality, delivery) and drive continuous improvement

• Remove blockers and escalate issues before they become problems

Stakeholder Coordination

• Partner with Head of AI Engineering on technical priorities and roadmap

• Coordinate with business stakeholders on delivery expectations

• Communicate team status, risks, and accomplishments to leadership

• Work across time zones with North America leadership

Operational Excellence

• Establish and refine team processes (agile ceremonies, code review, deployment)

• Drive adoption of engineering best practices and standards

• Manage team budget and resource planning

• Ensure compliance with AGS governance and security requirements

What You'll Bring

Required

• 7+ years of experience in technology roles, with 3+ years in engineering management

• Proven track record of building and leading engineering teams (10+ people)

• Experience with agile/scrum delivery methodologies

• Strong hiring skills—you've built teams, not just inherited them

• Excellent communication skills, especially with distributed/remote teams

• Comfort working across time zones (overlap with US Eastern time required)

Preferred

• Experience in AI/ML, automation, or low-code/no-code platforms

• Background in Microsoft technologies (Power Platform, Azure)

• Experience in staffing, HR tech, or workforce management industry

• Familiarity with conversational AI or agent development

• Previous experience in a matrixed, global organization

What Makes You Stand Out

• You genuinely enjoy developing people—their growth energizes you

• You create clarity in ambiguous situations

• You know when to shield your team and when to stretch them

• You balance delivery pressure with sustainable pace

• You lead with empathy but hold high standards

What We're Building

The AI Engineering team delivers intelligent solutions that power AGS's service delivery across all lines of business:

• Intelligent Agents: Conversational AI that helps hiring managers, recruiters, and internal teams get work done faster

• Process Automation: Workflows that eliminate manual, repetitive tasks

• AI-Enabled Insights: Capabilities that surface the right information at the right time

Our primary platforms are Microsoft Power Platform and Copilot Studio, but we build foundational capabilities that work across technologies.

Why Join Us

• Build from scratch: Shape the team, culture, and processes from day one

• Real impact: Your team's work powers solutions for Fortune 500 clients

• Growth trajectory: This role grows as the team grows

• Modern technology: Work with the latest AI and automation platforms

• Global exposure: Partner with leaders across North America, Europe, and APAC