RESPONSIBILITIES AND QUALIFICATIONS
HOW YOU WILL FULFILL YOUR POTENTIAL
- Build world-class technology solutions delivering enterprise-scale technology in real time at huge scale.
- Be part of our continual drive to innovate and uplift our platforms to take advantage of new technologies (such as machine learning, cloud platforms)
- Learn from a motivated and dedicated global team who are dedicated to coaching and mentoring the next generation of technology experts and leaders.
- Partner with engineering and business teams across the firm to use the power of the Workflow platform to solve their business problems in a powerful and elegant way.
RESPONSIBILITIES
Risk Management
- Own the Tech Risk-driven book of work for Core, including analysis, estimation, project management and stakeholder management.
BCP / Disaster Recovery
- Work with Application SMEs on any BCP/Disaster Recovery requirements and planning
- BCP Co-ordinator for Core platform manual BCP and Disaster Recovery testing
Incident Management
- Play an active role in incident management (commander or comms lead), including stakeholder management
- Ensure adherence to Incident Management policies and processes
- Ensure an MVP PM is completed for all incidents
- Represent Core in the D&W Engineering Operational Meeting
- Track incident action items and work with Core Team Lead to prioritise implementation
Release Management
- Review Pre-mortems, identify areas for release management process improvement
- Co-ordinate large release cycles where significant co-ordination between ABO, clients, other stakeholders is required
- Ensure adherence to Change Management policies
Operational Excellence
- Work with ABO to review alerts and drive up automation or work with Core Pod Lead to prioritise implementation
- ImproveEngineering Excellence(EE) dashboard metrics
SLO/SLI
- Be an SME in the SLIs of the platform and the SRE tools we use
- Monitor SLO performance
- Detect gaps in SLIs / monitoring / alerts as part of incident management
- Engage with SRE Engineering to understand their evolving offering to ensure we are leveraging all tooling that would be useful to us.
- Provide feedback and requirements from the Core Pod to influence SRE roadmap and priorities.
Cloud Infrastructure
- Play an active role in our Cloud Strategy
- Work with Application SMEs to optimize Cloud usage and facilitate Cloud migrations
SKILLS AND EXPERIENCE WE ARE LOOKING FOR
Multiple roles across experience levels are available.
BASIC QUALIFICATIONS
- Experience or interest in supporting mission critical and highly available systems
- Experience of end-to-end design and implementation of software products
- Team player, eager to work in a regional agile/scrum pod within a global organization.
- Analytical mindset, creativity and commercial focus to deliver optimal solutions for the business.
- Experience with relational databases (e.g. SQL, Postgres, Aurora) and non-relational databases (e.g. Mongo, Elasticsearch)
- Runtime containers (e.g. Docker, Kubernetes, Podman)
- Experience with AWS cloud computing services
- Distributed cache platforms (e.g. Geode) and messaging systems (e.g. Kafka)
- Familiar with CI/CD, DevOps, and SRE principles
- Strong oral and written communication skills
