Job Description:Shift:** 24/7 rotational shifts including weekends and holidaysKey Responsibilities :
Provide 24/7 L2/L3 support for Windows server infrastructure.
- Respond to monitoring alerts and troubleshoot OS-level issues (e.g., boot failures, BSODs).
- Resolve performance problems related to CPU, memory, and disk I/O.
- Manage Active Directory users, groups, and policies.
- Fix authentication and account lockout issues.
- Apply and troubleshoot Windows Updates and patches.
- Monitor and restore backups; resolve backup failures.
- Support Hyper-V and virtual machine issues.
- Review logs and perform root cause analysis.
- Maintain documentation and update knowledge base.
- Identify vulnerabilities and perform remediation.
- Build and configure Windows Servers following CIS benchmarks.
- Act as escalation point for IT Service Desk.
- - Automate provisioning and decommissioning of servers using tools like Ansible and Terraform.
- - Ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable).
- Conduct regular backup and restore drills every 90 days.
- Collaborate with infrastructure architecture, application, database, and network teams.
- Handle JIRA ticket lifecycle including creation, updates, and closure.
- Support scheduled change windows and execute planned upgrades.
- Participate in managing major business outages during weekends and holidays.
Qualifications
- - Bachelor's degree in Computer Science, Information Technology, or related field.
- 3 years below of experience in Windows Server administration and operations.
- Strong knowledge of Active Directory, Hyper-V, and backup solutions.
- Experience with automation tools such as Ansible and Terraform.
- - Familiarity with SCCM, Intune, Trend Micro, and Tenable.
- Excellent troubleshooting and analytical skills.
- Relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus.
- Willingness to work in 24/7 rotational shifts including weekends and holidays
