Engineer- Transmission

Cradlepoint is looking for an Engineer - Transmission to join our team as a Domain Support Specialist. In this role, you will be responsible for securing technical capabilities within our 24/7 Automated Operations. This includes diagnosis, providing fast domain support, routine resource fulfillment, and offering field technical assistance for our transmission systems.

What You Will Do: Key Responsibilities

• Work in a 24x7 environment, providing continuous support.
• Support customers over email and phone, ensuring effective communication.
• Possess sound knowledge of Microwave Technology.
• Be responsible for 2nd Line troubleshooting of Microwave systems, specifically the Cradlepoint 6xxx Series.
• Have sound knowledge of Cradlepoint Mini-link 6300, 6600 Series & Mini-link TN AMM series.
• Possess SO-EM/ENM hands-on experience.
• Perform Software upgrade processes for Mini-link 6300, 6600 Series & Mini-link TN AMM series.
• Demonstrate QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series.
• Handle Ethernet alarms and parameters with their troubleshooting processes.
• Raise and update tickets in the relevant tool for all issues handled/worked upon.
• Report daily issues handled/escalated in the form of daily shift reports.
• Ensure that issues are handled within the right timeframes as per the SLA/Commitments.
• Possess good knowledge of SLA/WLA.
• Be proficient in preventive activities using available performance reports from Microwave NMS.
• Be skilled in customer handling and RCA (Root Cause Analysis) identification.

You Will Bring: Required Qualifications

• Education: Degree/Diploma in Engineering, preferably in Electronics, Computer Science, Telecommunication, or equivalent.
• Experience: 3-7 years of hands-on experience in a 2nd Level Engineer - functional role.
• Good Technical Knowledge of Microwave Technology, preferably Cradlepoint 6K series.
• Transmission or ENM experience preferred.