Engineer, Technical Services

Equipment Installation & Commissioning

• Install, commission, and validate CRRT & HD devices at customer sites (ICUs, hospitals, dialysis units).
• Perform site readiness checks and ensure electrical, safety, and operational compliance before handover.
• Conduct basic operator orientation during installation in coordination with Therapy / Clinical teams.
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Preventive & Corrective Maintenance

• Execute scheduled preventive maintenance as per service manuals and global service standards.
• Diagnose and resolve hardware, electrical, mechanical, and software issues on CRRT platforms.
• Ensure first‑time‑fix wherever possible to minimize equipment downtime.
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Breakdown & On‑Call Support

• Respond to breakdown calls within defined TATs, including emergency ICU situations.
• Provide on‑site and remote troubleshooting support.
• Escalate unresolved issues through defined technical escalation pathways.
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Documentation & Compliance

• Maintain accurate service records, service reports, and work orders in service systems.
• Ensure compliance with Quality, EHS, and regulatory requirements (complaint handling, part traceability, calibration records).
• Support audits and field actions (FSNs, recalls, upgrades) as required.
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Spare Parts & Tools Management

• Manage assigned spares inventory, tools, and test equipment responsibly.
• Ensure timely consumption reporting and replenishment of spares.
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Customer Interaction & Experience

• Act as the technical point of contact for hospital biomedical teams and ICU stakeholders.
• Communicate clearly with customers on issue diagnosis, resolution, and device status.
• Build trust through professional conduct, responsiveness, and technical expertise.
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Cross‑Functional Collaboration

• Work closely with Therapy Specialists, Sales, and Customer Support teams to ensure seamless customer support.
• Provide technical inputs during new product launches, upgrades, and service readiness activities.
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Education & Experience

• Diploma / Bachelor's Degree in Electronics, Biomedical, Electrical, or Instrumentation Engineering
• 2–5 years of relevant field service experience in:
• Medical devices, ICU equipment, dialysis / renal therapies, or critical care systems
• Prior experience with life‑support or high‑acuity devices is strongly preferred

Core Skills & Competencies

• Strong troubleshooting and problem‑solving skills
• Good understanding of electro‑mechanical systems
• Customer‑centric mindset with ability to work in critical care settings
• Willingness to travel extensively and support on‑call requirements
• Basic computer skills for service documentation and reporting
• Knowledge of quality systems and complaint handling processes