Engineer - SRE

About American Airlines:

To Care for People on Life's Journey®. We have a relentless drive for innovation and excellence. Whether you're engaging with customers at the airport or advancing our IT infrastructure, every team member plays a vital role in shaping the future of travel.

At American's Tech Hubs, we tackle complex challenges and pioneer cutting-edge technologies that redefine the travel experience. Our vast network and diverse customer base offer unique opportunities for engineers to solve real-world problems on a grand scale.

Join us and immerse yourself in a dynamic, tech-driven environment where your creativity and unique strengths are celebrated. Experience the excitement of being at the forefront of technological innovation, where every day brings new opportunities to make a meaningful impact.

About Tech Hub in India:

American's Tech Hub in Hyderabad, India, is our newest location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American's customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new location in Hyderabad, India, positions American to deliver industry-leading technology solutions that create a world-class customer experience.

Intro:

Are you ready to explore a world of possibilities, both at work and during your time off Join our American Airlines family, and you'll grow your expertise to become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

What you will do:

• Ensure key stakeholders, product owners, and platform owners are informed of reliability concerns and their potential impact on the customers experience.
• Design, code, test and deliver solutions to automate manual operation (i.e., TOIL).
• Participate in operations support and on-call rotation shifts (could include weekends and holidays), for SRE supported systems and products with a focus on implementing long-term solutions for any problems identified.
• Collaborate with stakeholders such as product and platform owners, to define service level objectives (SLOs), and service-level indicators (SLIs) for system operations focused on the critical features of the customers journey and experience.
• Track and manage reliability performance against agreed SLOs, in partnership with IT monitoring teams or other stakeholders, and ensure systems continue to meet SLOs over time.
• Provide expert knowledge on reliability approaches, to ensure our organization achieves its goals and roadmap for reliability.
• Champion reliability being treated as a feature in products and platforms and promote the concept across all phases of the software development life cycle.
• Create dashboards and reports to communicate key metrics, to product owners and key stakeholders.
• Contribute to documentation and runbooks for owned applications based on operational experience, user feedback, and application changes

All you will need for success:

• Minimum Qualifications- Education & Prior Job Experience
• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3+ years of experience designing, developing, and implementing large-scale solutions in production environments
• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Preferred Qualifications- Education & Prior Job Experience
• Airline Industry experience

Skills, Licenses & Certifications:

• Strong understanding of observability principles and practices
• Experience with popular observability tools (e.g., Splunk, DynaTrace, Datadog, BigPanda)
• Proficiency with the following technologies:
• Source Control: GitHub, Azure DevOps
• Cloud Providers such as Azure and AWS
• Experience with OpenTelemetry
• Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
• Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
• Proficiency in Agile methodologies, such as SCRUM