Engineer- Service Sales (Elevator)

Proactively develops and creates customer relationships in his/her area of responsibility

Is accountable for developing KONE position in his/her customer base or market area

Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)

Ensures customer satisfaction and solving complaints with the rest of the KONE team

Documents the customer and contact information, maintains customer data

Sell

Proactively generates opportunities from existing customer base

Collaborates with maintenance team for leads (maintenance technicians)

Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets

Is accountable for finding customer needs and that KONEs solution matches with the needs

Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority

Validates that the contents of the contract are in line with the negotiation process outcome

Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date

Responsible for timely and accurate reporting in CRM

Responsible for gathering relevant information about market and competitors from the field

Supports the finance function in money collection.

Is responsible for the account over the entire sell process and customer relationship

Drives execution of her/his individual sales plan