Engineer/ Senior Engineer- Service Sales

Customer relationship management

. Proactively develops and creates customer relationships in his/her area of responsibility

. Is accountable for developing KONE position in his/her customer base or market area

. Creates and communicates leads and sales opportunities for entire KONE sales team (e.g.

cross-selling)

. Ensures customer satisfaction and solves complaints with the rest of KONE team

. Documents the customer and contact information, maintains customer data

Sell

. Proactively generates opportunities from outside current customer base,

. Handles RFQs

. Is accountable for leads, opportunities, orders and contracts to meet the sales budget and

pricing targets

. Is accountable for finding customer needs and that KONE's solution matches with the needs

. Is responsible for pricing using the approved tendering tools, and for optimizing prices and

discounts within his/her authority

. Validates that the contents of the contract are in line with the negotiation process outcome

. Maintains full information of opportunities, tasks and visits (sales funnel management)

. Responsible for timely and accurate reporting in CRM

. Responsible for gathering relevant information about market and competitors from the field

. Supports the finance function in money collection.

. Drives execution of her/his individual sales plan

Are you the one

Sales and/ or customer service experience

. Experience from/ familiar with solution selling methodology

. Experience from/ familiar with (selling) complex technology solutions

. Experience from / familiar with KONE customers industries is a plus

. Basic English skills

. Basic digital skills and mindset

. Bachelor or Master's degree in economics, engineering or other relevant field

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