Engineer/ Senior Engineer - Service

Did you know KONE moves over one billion people every day We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to Deliver the best people flow experience. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title – Engineer / Senior Engineer – Service

Are you the one

• Elevator maintenance experience.
• Customer relationship management.
• Team coordination and problem-solving.
• Ability to work independently in field operations.

What will you be doing

Customer Relationship Management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.

• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.

• Accountable for equipment safety and performance

• Accountable for managing the site environment during service operations

• Accountable for identifying site risk, and communicate them to his supervisor

• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure

• Accountable for identifying unplanned service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service Operations

• Accountable for the end-users and the site safety

• Accountable for the safe working environment

• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes

• Responsible for effectively planning his workload, in conjunction with the service supervisor

• Accountable for raising sales lead to his supervisor

• Accountable for very precise and timely back reporting of the work done according to the process

• Responsible for submitting time sheets based on the execution

• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.

• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition

• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organization and his supervisor

Leadership / People Management

• Responsible for regular update of his supervisor on all relevant information

• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training

• May be required to give training/coaching to persons nominated by the supervisor

Eligibility Criteria

• Diploma / B.E. in Electrical, Electronics, Mechanical, or related disciplines.
• 2-5 years of experience in elevator/escalator maintenance or related service industry.
• Strong troubleshooting and technical skills.
• Good communication and customer management abilities.
• Knowledge of safety practices and field service operations.

What do we offer

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded