Job Description: Sales and Service Engineer - Railways
Position: Sales and Service Engineer - Railways
Location: Gurugram | Haryana | India
Employment Type: Full-Time
Department: Sales & Service
Reporting To: Sales/Service Manager
About the Role:
We are seeking a dynamic and results-driven Sales and Service Engineer to join our team, specializing in the railway industry. This role combines technical expertise with sales acumen, requiring a professional who can drive business growth while ensuring exceptional customer satisfaction. The ideal candidate will have a strong background in railway systems, industrial automation, or electrical engineering, along with proven experience in technical sales and service support. If you are passionate about cutting-edge railway technologies, enjoy solving complex technical challenges, and thrive in a customer-facing role, this opportunity is for you!
Key Responsibilities:
Sales & Business Development
- Identify and pursue new business opportunities within the railway sector to expand market presence.
- Develop and execute sales strategies to achieve and exceed revenue targets.
- Promote company products and services, including railway components, automation solutions, and maintenance services.
- Prepare and present proposals, quotations, and sales contracts to potential clients.
Technical Support & Customer Service
- Provide pre- and post-sales technical assistance, including product demonstrations, troubleshooting, and on-site support.
- Resolve customer technical issues efficiently, ensuring high satisfaction and retention.
- Conduct product training sessions for clients and channel partners.
Customer Relationship Management
- Build and maintain strong relationships with key clients, stakeholders, and industry partners.
- Understand customer needs and recommend tailored solutions to enhance business value.
- Ensure timely follow-ups and long-term engagement with existing and potential customers.
Market Development
- Manage and strengthen relationships with existing channel partners while identifying and onboarding new partners in strategic regions.
- Conduct market and competitor analysis to identify trends and opportunities.
- Collaborate with marketing teams to develop brochures, application notes, and promotional materials.
Reporting & Business Accountability
- Track and report on sales performance, market trends, and customer feedback.
- Ensure profitability by managing P&L for the assigned region.
- Provide regular updates to management on business growth, challenges, and strategic initiatives.
Required Skills & Qualifications:
Education & Experience:
- Bachelor of Engineering degree (Electronics, Electrical, Automation, or related field).
- 3-4 years of experience in technical sales, service, or business development within the railway, industrial automation, or electrical industry.
- Prior experience in handling key accounts and service contracts is preferred.
Technical & Sales Competencies:
- Strong understanding of railway systems, automation technologies, and electrical components.
- Ability to interpret technical specifications and provide application-based solutions.
- Proven track record in achieving sales targets and growing business in a competitive market.
- Excellent negotiation, presentation, and deal-closing skills.
Soft Skills:
- Exceptional communication (written & verbal) and interpersonal skills.
- Strong problem-solving and analytical abilities.
- A customer-centric mindset with a focus on delivering high-quality service.
- Self-motivated, proactive, and able to work independently as well as in a team.
How to Apply:
Interested candidates meeting the above criteria are invited to submit their resume at [Confidential Information]
