Job Description
Network L1.5 Education Qualifications BE/BTech Certifications Preferrable: CCNA Experience 2+ Years of experience in relevant field and total experience of 2-4 years Job Summary We are seeking an L1 NOC Engineer responsible for continuous network monitoring, incident handling, and first-level troubleshooting with strong hands-on knowledge of FortiGate firewalls, switching, and routing. The role includes operational support, coordination with vendors, documentation, and reporting as part of a Network Operations Center (NOC) environment. Key/Major Activities
Providing 24/7 shift operational support for a variety of security services and platforms Monitors the alert queue assigned by L1 and detailed analysis of security alerts Monitor network links, devices, and IT infrastructure through NMS tools and respond to alerts within SLA. Perform first level diagnosis for link-down, latency, packet loss, and device reachability issues. Log, update, and track incidents in the ticketing system and follow escalation matrix. Coordinate with ISPs and internal teams for quick restoration of services. Conduct basic troubleshooting: connectivity checks, interface status verification, physical checks with local support teams. Maintain incident documentation, daily operations reports, and SOP compliance. Provide timely communication and updates to stakeholders during incidents. Technical Skills Basic configuration and monitoring of FortiGate firewalls Understanding of firewall policies, NAT, VPN, and logs Assist in rule creation, verification, and troubleshooting Monitor security events and alerts Hands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF, Hands-on experience on - Cisco / Fortigate FW Basic troubleshooting skills on routers, switches, firewalls, and VPN technologies. Hands-on experience with NMS tools (e.g., SolarWinds, PRTG, Nagios, Zabbix). Familiarity with diagnostic commands: ping, traceroute, interface checks, port/VLAN verification. Experience with ticketing systems (ServiceNow, Remedy, Jira). Good communication, analytical thinking, and ability to work in 24x7 NOC operations. Preferred certifications: CCNA, Network+, ITIL Foundation (optional).About Company
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
