Engineer - Network Operations & Support

Tata Communications Limited

Pune, India

3-5 Years

Save

Posted 14 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

Job Summary

The Level 1.5 NOC Engineer will be responsible for monitoring, troubleshooting, and supporting enterprise network infrastructure. The role requires a solid understanding of IP domain technologies (Switching & Routing), handson experience with Fortigate firewall basics, and strong knowledge of incident and change management processes. The engineer will act as an escalation point for Level 1 and ensure effective coordination with Level 2/Level 3 teams.

Key Responsibilities

Monitor enterprise network and security infrastructure using NMS tools.

Perform initial and intermediate-level troubleshooting of network incidents, including LAN/WAN, Switching, Routing, and firewall-related issues.

Handle escalations from Level 1 and provide detailed analysis to Level 2 teams when required.

Manage and support Fortigate firewall operations at a basic to intermediate level (policies, routing, VPN checks, etc.).

Execute and support approved change management activities under guidance from senior engineers.

Create, update, and maintain incident, problem, and change records in ITSM tools (e.g., ServiceNow).

Provide timely communication and status updates to stakeholders during service incidents.

Ensure adherence to defined SLAs and operational procedures.

Participate in 24/7 rotational shifts, including weekends/holidays if required.
Prepare technical reports and documentation as needed.

Required Skills & Experience

35 years of experience in NOC or network support role.

Strong understanding of IP networking concepts, including:
VLANs, STP
Routing protocols (OSPF, BGP, EIGRP)
ARP, DHCP, DNS

Basic to intermediate hands-on exposure to Fortigate Firewalls (FortiOS).

Knowledge of incident management & change management processes (ITIL preferred).

Experience with network monitoring tools (SolarWinds, PRTG, Nagios, etc.).

Ability to analyze network faults using CLI on switches/routers/firewalls.

Strong troubleshooting and analytical skills.

Good communication skills (written and verbal).

Preferred Qualifications

Certifications such as CCNA, Fortinet NSE1/NSE2/NSE3 (or higher).

Experience working in an enterprise or service-provider network environment.
Familiarity with ticketing systems like ServiceNow, Remedy, or Jira.

More Info

Job Type:

Industry:

Function:

Employment Type:

About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 137033245

Jobs by Skill - IT