Elevate is recruiting a
L2 Support Engineer to provide professional L2 services to Elevate Software products. You will be expected to deliver very high level of customer service as well as technical expertise in order to ensure that all requests are resolved in a timely and friendly manner.
Specifically, the L2 Support Engineer will
- Act as an initial point of contact for all Product support requests
- Provide support via email and if needed via tools like Teams and phone
- Manage customer support issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible
- Responding, logging and updating Product support requests to logging system (Zendesk)
- Respond to and resolve queries in a pleasant, helpful and professional manner
- Remain accountable for timely and effective communication and resolution of issues
- Escalate L3 Technical issues to Development team Support
- Maintain and support ELM Product Suite both for existing features and upcoming features
- General Documentation of Product functionalities wherever required
- Other duties as directed by the Support Engineer
Experience
- 5 years of L2 support experience on software products
- Support experience with SAAS products built using Microsoft and LAMP technology stack
Skills For Success
- Passionate about technology and keeping the systems and your knowledge updated
- Eager to work in a fast-paced dynamic environment for a quickly growing company
- Are looking for high visibility and unlimited growth potential
- Are willing to learn and work on additional technologies and platforms
- Have strong administrative skills and a penchant for technology
Technical Skills
- SQL Server, MySQL
- Windows Server, Linux
- Azure, AWS Cloud services
Qualifications
- B.E. / B.Tech. / M.E. / M.Tech. / M.S degree in Computer Science and Electronics or related field from a Tier I institutes
Company Information
Elevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.
Our Most Recent Achievements And Distinctions Include
- Certified as one of the UK's Best Workplaces® for Development 2025 by Great Place to Work®
- Certified as a Great Place to Work® 2025 in the US, UK, India, and Philippines
- For the tenth consecutive year, in 2025, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Provider in Asia-Pacific
- Newsweek named Elevate one of America's Greatest Workplaces in Professional Services for 2025 and previously awarded it the highest rating in the America's Greatest Workplaces for Diversity and America's Greatest Workplaces for 2024 lists
- For the fourth year in a row, Elevate's integrated law firm is designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
- Elevate named a top ALSP in Asia by Thomson Reuters Asian Legal Business in 2024
- Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016
Learn more at https://elevate.law
See more jobs at https://elevate.law/careers/
Follow us on social media https://www.linkedin.com/company/elevate-services
Follow our Flexible Legal Resourcing Community https://www.linkedin.com/company/elevate-flexible-legal-resourcing/
All qualified applicants will be considered for employment and will be treated equally during the process, regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
