Job Description
Job Description
Experience -01 to 05 years -Voice engineer as L2 resource
Ticket Analysis and Ticket Management
Break fix (Configuration related)
Non-Functional Review
Pre-Production verification
Production Support
Application patches
Liaise with Avaya Team
Service maintenance (reboots) – In co-ordination with the platform team
Certificate renewal
User queries/responses
Configuration and Integration of various Avaya application systems.
Start / Stop Services
Reports & Meetings
Users adhoc requests (with tickets)
Weekly meetings (BAU / Projects)
Provide Audit evidence / usage statistics upon request
Health Check reports
Testing
Complete VIT as per agreed test plan
Provide support for SIT, UAT and HA testing.
Knowledge Transfers and Training
Cutover and First Business Day Support
Complete migration of existing data
Knowledge of LAN / WAN Connections.
Knowledge of PRI Connectivity with the Telecom Service Providers.
Switches and configurations of Juniper system.
Key Skills: Installation of Avaya Applications, Call Manager/Communication Manager, SM, AES, CMS , Avaya Gateway ,SBC , IVR ,Phone configuration and registration.
Location: Hyderabad
