Engineer - IT

• Role Information
  
  

Role Title: Engineer

Department: IT

Location: Noidai

Reporting To: N/A

Direct Reports: No

Employment Type: Full-time

Years of Experience: 3–5 years

Shifts: Yes

• Role Purpose
  
  

We are seeking a proactive and skilled Engineer to provide technical support, maintain IT systems, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations across the organization.

• Key Responsibilities (Outcome-Based)
• Provide first-level and second-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Manage user accounts, email systems, and access permissions.
• Troubleshoot operating systems, applications, and connectivity issues.
• Support Microsoft Windows environments, Office 365, and enterprise applications.
• Monitor IT systems and ensure timely resolution of incidents and service requests.
• Assist in maintaining servers, backups, and security protocols.
• Coordinate with vendors and external service providers for issue resolution.
• Document support activities, troubleshooting steps, and IT procedures.
• Ensure compliance with IT policies, security standards, and best practices.
• Support onboarding/offboarding processes including device setup and access provisioning.
• Perform software updates, patch management, and system maintenance.
• Skills and Experience – Essential
• Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
• Experience in IT support, system administration, or helpdesk operations.
• Knowledge of Windows OS, Linux, Active Directory, Office 365, networking concepts, and hardware troubleshooting.
• Familiarity with ticketing systems and remote support tools.
• Understanding of cybersecurity practices and data protection.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal abilities.