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Engineer - IT

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Job Description

  • Role Information

Role Title: Engineer

Department: IT

Location: Noidai

Reporting To: N/A

Direct Reports: No

Employment Type: Full-time

Years of Experience: 3–5 years

Shifts: Yes

  • Role Purpose

We are seeking a proactive and skilled Engineer to provide technical support, maintain IT systems, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations across the organization.

  • Key Responsibilities (Outcome-Based)
  • Provide first-level and second-level technical support for hardware, software, and network-related issues.
  • Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
  • Manage user accounts, email systems, and access permissions.
  • Troubleshoot operating systems, applications, and connectivity issues.
  • Support Microsoft Windows environments, Office 365, and enterprise applications.
  • Monitor IT systems and ensure timely resolution of incidents and service requests.
  • Assist in maintaining servers, backups, and security protocols.
  • Coordinate with vendors and external service providers for issue resolution.
  • Document support activities, troubleshooting steps, and IT procedures.
  • Ensure compliance with IT policies, security standards, and best practices.
  • Support onboarding/offboarding processes including device setup and access provisioning.
  • Perform software updates, patch management, and system maintenance.
  • Skills and Experience – Essential
  • Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
  • Experience in IT support, system administration, or helpdesk operations.
  • Knowledge of Windows OS, Linux, Active Directory, Office 365, networking concepts, and hardware troubleshooting.
  • Familiarity with ticketing systems and remote support tools.
  • Understanding of cybersecurity practices and data protection.
  • Strong troubleshooting and problem-solving skills.
  • Good communication and interpersonal abilities.

More Info

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About Company

Job ID: 151153891

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