Engineer II, Systems Infrastructure

Job Description :

Work Schedule

Environmental Conditions

At Thermo Fisher Scientific, you will find meaningful work with a global impact. Our colleagues live our Mission every day to help customers improve health, cleanliness, and safety worldwide. We support our international teams with tools to meet career ambitions while pushing science forward by developing answers to critical issues like safeguarding the environment, ensuring food safety, and discovering cancer treatments.

Description:

Join our collaborative IT team as a Systems Infrastructure Engineer II! You'll help maintain and enhance our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role blends hands-on technical support with project involvement to ensure smooth operations throughout our organization. You'll fix complex problems, apply practical solutions, and partner with multi-functional groups to provide excellent service to our colleagues.

You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining good communication with team members and collaborators.

Requirements:

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in desktop support or systems administration
• Preferred Fields of Study: Computer Science, Information Technology, Engineering or related field
• ITIL certification preferred
• Strong proficiency in Windows/Mac operating systems and Active Directory administration
• Advanced skills to fix hardware, software, and network connectivity issues
• Experience with IT Service Management tools like ServiceNow for ticket management and workflow
• Knowledge of network protocols, VPN, wireless networking, and security guidelines
• Expertise in PC/laptop deployment, imaging, and configuration management
• Ability to manage data center infrastructure including servers, switches, and network equipment
• Experience with vendor management and coordination
• Strong documentation and knowledge base maintenance skills
• Excellent verbal and written communication abilities
• Proven customer service orientation and problem-solving capabilities
• Capability to work autonomously and within a group
• Multi-tasking skills with ability to prioritize effectively
• Availability for occasional on-call rotation or off-hours support as needed
• Proficiency with Microsoft 365 suite and collaboration tools
• Physical ability to lift/move equipment up to 35 lbs occasionally