Job Description
As a Field Service Engineer, Person will be responsible for the installation, commissioning, maintenance, and repair of instruments and systems at customer sites. He will provide on-site support, troubleshoot technical issues, and ensure that all service-related activities are completed to a high standard. He will act as the key contact between the company and customers, ensuring customer satisfaction with technical services.
Key Responsibilities:
- Installation and Setup: Install and configure equipment or machinery at customer sites according to the company's standards and specifications.
- Maintenance and Repair: Perform regular maintenance, diagnostics, and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner.
- Customer Support: Provide on-site technical support and guidance to customers, ensuring their needs are met and addressing any questions or concerns regarding the equipment.
- Training: Train customers on proper usage and maintenance procedures for the equipment to prevent issues and improve efficiency.
- Documentation: Maintain accurate service reports, records of maintenance, repairs, and installation tasks, as well as inventory logs.
- Problem Solving: Quickly and effectively diagnose and resolve issues, offering recommendations for improvements or upgrades.
- Collaboration: Work closely with other teams (FAS, sales, etc.) to ensure effective service delivery and to report recurring issues or feedback from customers.
- Safety Compliance: Follow safety protocols and industry regulations while performing tasks at customer sites.
- Travel: Travel regularly to different locations as required for service jobs and on-site support.
Qualifications:
- Education: A degree in electronics engineering or a related technical field is preferred. Certifications in specific technologies may be required.
- Experience: 4-7 years of experience in a field service or technical support role, preferably in a similar industry (e.g., electronics, medical device etc.).
- Technical Skills: Proficiency in troubleshooting and maintaining complex machinery, software systems, or electronics. Experience with relevant diagnostic tools and equipment.
- Communication: Moderate verbal and written communication skills to interact with customers and internal teams.
- Problem-Solving: Excellent analytical and troubleshooting skills to address complex technical issues.
- Customer Service: Ability to build and maintain strong relationships with customers, providing a high level of customer satisfaction.
- Physical Requirements: Ability to work in various clinical environments.
