Engineer, Customer Service-French

• Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours.
• Conducting remote troubleshooting of Enphase products.
• Troubleshooting, approving, and executing warranty claims.
• Providing pre-sales information about Enphase products.
• Assisting with the activation of new Enphase sites as needed.
• Documenting all activity in a central CRM/Help Desk software platform.
• Coordinating with Enphase Engineering with tracking of field issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.
• Participating in ongoing training/education of industry standards and Enphase product-specific information.
• Assist other team members with troubleshooting and/or administrative tasks as needed.
• Following departmental conventions and procedures.
• Professionally represent Enphase via all communications mediums.
• Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
• Performing other duties as assigned.
• Support operational hours (India team) are 6:30 am - 11:00 pm, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekends.

Who you are and what you bring:

• Should be a Graduate - B.E/B.Tech
• Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
• Experience working in a fast-paced technical support or customer service position.
• Strong verbal and written communication skills.
• Proficient in French
• Computer literate (PC skills essential, Mac OS desirable)
• A general understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.