Engineer - Captive Operations

Role Summary:
Responsible for managing and supporting CDN, WAAP, DDoS, and web performance solutions, ensuring high availability, security, and optimal application performance.

Qualification and Relevant Experience:

B.E./B.Tech. /MCA with at least 2 years of experience.

Key Responsibilities:

• Manage and troubleshoot CDN, WAAP, DNS, and DDoS protection services.
• Configure caching, security policies, SSL/TLS certificates, and traffic-routing rules.
• Monitor platform performance and resolve L2/L3 incidents within SLA timelines.
• Perform change management, RCA, and service optimization activities.
• Work closely with application, network, and security teams during deployments and incidents.
• Maintain operational documentation, SOPs, and automation scripts.

Required Skills:

• Hands-on experience with Akamai and/or Cloudflare platforms.
• Strong knowledge of CDN, DDOS,DNS, HTTP/HTTPS, TCP/IP, SSL/TLS, and WAF/WAAP technologies.
• Experience in DDoS mitigation and web application security.
• Experience with ITSM tools such as ServiceNow or Jira.

Preferred Certifications:

• Akamai Certified Professional
• Cloudflare Certifications
• CCNA/CCNP
• ITIL Foundation

Key Competencies:

• Strong troubleshooting and analytical skills.
• Incident and change management experience.
• Excellent communication and stakeholder management skills.
• Ability to work in a 24x7 operations environment.