Engineer Branch Service (Geared Motors)
About the Role
We are seeking enthusiastic and driven candidates to join our Technical Sales team. You will be responsible for handling mechanical product service/repair activity and working within our sales departments. The role requires a proactive approach to building relationships and providing reliable solutions directly to our customers.
Role Location: Pune
Responsibilities
- Providing service support to customers based on SRF from sales
- Providing technical support to sales engineers/customer
- Planning and attending pending service jobs
- Attending emergency service jobs within the target time frame
- Inspecting customer units, making a failure analysis if possible at site and sending the service estimate as per the service guidelines to concerned sales engineer
- Servicing geared-motors at customer's place to the extent possible based on written confirmation from sales
- Servicing geared-motors at Service-Center to the extent possible based on written confirmation ahead from sales
- Arranging for sending geared-motors which are not possible to be serviced locally to the assembly plant for service estimate and co-ordination with Tech dept for completion of the job based on written confirmation from sales
- Service training of customer's engineers as per the request from sales.
- Maintaining the complete documentation of service orders and files.
- Up dation of the records in the system for the branch and for the Head Office.
- Give feedback to maintain necessary spares inventory at branch to ensure quick service response in coordination with Branch Manager / Regional Manager.
- Maintain the Service center and all the required tools, tackles, equipment in good working condition and timely maintenance of the same
- Doing other jobs as instructed by the Branch Manager /Regional Manager in the absence of service jobs
- Responsible to maintain documents and records as per QMS procedure of the department
Qualifications
- Education: Diploma - Electrical or Mechanical from reputed institute. (Other branches, please excuse)
- Experience: 2 to 5 years in field service role handling motors, geared motors or related engineering products
- Essential Skills: Communication & Presentation Skills, Customer Relationship Management, Repairing Skills, Trouble Shooting Skills
Apply now! - We look forward to your application!
