Engineer Automation & Controls Service

Position Title: Engineer Automation & Controls Service (Pre-Engineering.)

Organization Context

Position Title

Engineer Automation & Controls Service

Employee Name

Grade:

M08/09

Department

Aftermarkets

Location:

Pune / Mumbai

Reports To

Head Pree-engineering A&C

Reported By

ACG is the world's only integrated pharma manufacturing solutions company. We are headquartered in Mumbai, India. ACG has a presence in over 100 countries with its products and services that strive to provide world-class technology across multiple domains. We offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.

We have an opportunity in ACG Capsule / ACG Engineering / ACG Pharma Packaging / ACG Inspection of an Engineer Automation and control service (pre-engineering).

• Job Objective
  
  

Responsible for technical support to Aftermarket A&C developments, technical support to the service team for upgradation of retrofit projects, Critical software Challenges and creation of content for IIOT implementation for retrofit machines of the ACGE products portfolio.

• Primary responsibilities
  
  

Strategic and planning

• Support HOD- Pre-Engineering Automation for software and IIOT development.
• Upgradation projects execution (In-house + At customer's site).
• Aftermarket Revenue generation.
  
  

Functional / Core

• Development support for engineering range of machines.
• Handling PLC, HMI, SCADA and servo-based systems developments and challenges post installation.
• Generate and support 21 CFR business.
• Responsible for On-line support for development and IIOT.
• Training to customer.
• Technical knowledge on Mitsubishi, Siemens or equivalent PLC, HMI and Zenon or equivalent SCADA.
• Trouble shooting.
• Failure analysis and corrective actions.
• Preparation of service report and online support reports.
• Analytical ability.
• Revenue generation for Aftermarket (e.g. upgradation, AMC, IIOT etc.).
• Evaluation of hardware and software solutions for retrofit upgradation projects and network integration.
• Modify & test project backups (PLC & SCADA).
• Support for IIOT and MIS Integration project.
• Support for testing, validation, and documentation process implementation.
  
  

Internal process

• Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform.
• Integrate customer feedback with our existing business process and contribution in CAPA.
• Help in getting competitor information on products, markets, etc.
  
  

People development

• Cross Knowledge sharing with internal team members.
• Hands on experience sharing to service engineers.
• Ability to train others.
• Key Result Areas
• Customer Support for Software / PLC challenges.
• Aftermarket software development co-ordination.
• Focus on software developmental activates and IIOT business development.
• Standardization of software across machine product lines and adoption of Master's for AM.
• Key Interfaces
  
  

Internal Interfaces


External Interfaces

• Service A&C
• Mfg & Assembly
• Q&A
• Process
• Sales
• NPD
• A&C Operations
• Procurement
• Service
• Spares
• Vendor
• Customer
• ACG Persona
  
  

Persona


Level

Competency

Level

Partner

Level 1

Knowledge of PLC/SCADA

Advanced

Builder

Level 1

End of line automation

Advanced

Integrator

Level 1

Problem Solving

Advanced

Knowledge of Simulation Software

Advanced

Quality and Service Orientation

Advanced

Cross Functional Team Working

Advanced

Drive for Consistent Results

Intermediate

• Educational and Experience Requirements
  
  

Minimum Requirement


Desired

Level of Education

Diploma / B.E

Diploma / B.E

Experience

3 to 4 yrs

5 to 6 yrs

Prepared By

Prashant Ranjankar

Date

20.07.2026

Signature

Reviewed By

Date

Signature