Pepper is building a new category of content and SEO growth platform, where strategy, content, technology, automation, and AI come together to drive measurable business outcomes.
We are now extending this foundation to build a modern enterprise SEO growth engine, one that goes far beyond keywords and blog production. This role sits at the heart of that evolution.
About the Role
We are looking for an Engagement Manager who owns enterprise relationships and grows them. This is a consultative, revenue-facing role: you will be the strategic partner your clients rely on to turn content, SEO, and GEO into measurable business outcomes, and you will expand accounts by being genuinely good at the work, not just managing it.
You understand SEO and GEO well enough to hold a credible strategic conversation with marketing leaders, connect organic performance to business goals, and spot where Pepper can do more for the client. You have a track record of growing accounts consultatively, earning expansion through trust, insight, and results rather than transactional upselling.
This is an IC role and will not involve managing a team
Time Zone - 3 PM - 12 AM
IST Location - Mumbai - Andheri East
What You Will Do
- Own and grow a portfolio of enterprise client relationships, driving retention, satisfaction, and revenue expansion
- Act as a strategic, consultative partner to clients, using SEO and GEO insight to shape their growth roadmap and surface new opportunities
- Expand accounts by identifying whitespace, building the case for it, and converting it into committed, recurring revenue
- Create an exceptional onboarding experience and a strong, lasting post-sales relationship
- Translate performance data into clear, business-level insights and recommendations, and present them confidently to senior client stakeholders
- Lead regular client and internal updates across every stage of the engagement
- Drive delivery and quality management for your accounts, coordinating with content, SEO, design, media, and leadership to meet all commitments
- Ensure timely receivables, healthy cash flow, and clean account operations
- Handle escalations and complaints with composure and a problem-solving mindset
- Maintain accurate records of all existing and potential opportunities within your accounts
- Stay current on the market, competitor activity, and the evolving SEO and AI Search landscape
Should Apply If You Have
- 6-10+ years of experience in account management, customer success, engagement management, or client services, ideally in marketing, advertising, or agency-led environments
- A working understanding of SEO and GEO (Generative Engine Optimization), enough to advise clients and identify growth opportunities credibly
- A proven track record of growing and expanding enterprise accounts consultatively, tied to measurable revenue outcomes
- Excellent verbal, written, and presentation skills, with the polish to lead senior stakeholder conversations
- Strong stakeholder and project management skills across multiple teams and clients
- Experience working with US stakeholders and operating in the US (Eastern Time) shift
- A strong problem-solving mindset and the drive to unblock barriers in the client experience
- The ability to deliver results under pressure and the flexibility to go beyond the job description
- Sharp commercial judgment and the ability to seek out and engage the right contacts within client organizations
