Engagement Manager - Japanese speaker

Responsibilities

• Oversee multiple engagements, ensuring alignment between customer expectations and service delivery.
• Manage resources, project staffing, and team performance.
• Track project progress using internal tools, report service consumption, and provide transparency to stakeholders.
• Identify risks, mitigate challenges, and ensure engagements remain on track.
• Collaborate with cross-functional teams including Sales, Professional Services, and Customer Success Management.
• Provide mentorship and guidance to junior team members.
• Lead small- and large-scale customer discussions, workshops, and engagements.
• Drive operational excellence, process improvements, and efficiency initiatives.
• Serve as a strategic advisor to customers and maintain long-term customer success and retention.
• Support professional growth and performance management of regional team members.