Position Description
Company Profile: -
At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Engagement Manager – Global Capability Center (GCC)
Position: Lead Analyst
Experience: 10 o 15 Yrs
Category: Senior Software Development/ Engineering
Shift: 9 AM to 6 PM
Main location: Any CGI
Position ID: J0426-0865
Employment Type: Full Time
Your future duties and responsibilities
Engagement & Stakeholder Management
- Act as the primary client-facing lead for assigned GCC engagements.
- Build and sustain trusted relationships with client stakeholders (onshore/offshore).
- Translate client business requirements into executable delivery plans.
- Manage communication cadence, steering committees, and executive reviews.
Delivery & Deliverables Ownership
- Own end-to-end accountability for project deliverables, including scope, timelines, quality, and acceptance.
- Define and govern delivery plans, milestones, and success metrics.
- Ensure adherence to agreed SLAs, KPIs, and outcome-based measures.
- Proactively identify delivery risks and drive mitigation plans.
- Oversee dependency management across teams, vendors, and geographies.
- Ensure deliverables meet quality, governance, and security standards.
Financial & Commercial Management
- Own engagement financials including budget tracking, forecasting, and margin management.
- Support contract management, change requests, SOW updates, and scope negotiations.
- Ensure optimal resource utilization and cost efficiency across engagements.
People & Team Leadership
- Provide leadership and direction to project managers, delivery leads, and cross-functional teams.
- Enable high performance through coaching, feedback, and performance management.
- Work with GCC leadership on capacity planning, talent strategy, and capability building.
Governance & Compliance
- Establish and manage engagement governance frameworks.
- Ensure compliance with client policies, data security, and GCC operating standards.
- Drive continuous improvement through metrics, retrospectives, and automation.
Strategic Value & Transformation
- Identify opportunities for process improvement, automation, innovation, and value expansion.
- Support GCC growth by contributing to new initiatives, transitions, and capability expansion.
- Act as a trusted advisor to clients on delivery transformation and operating model maturity.
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Required Qualifications & Experience
- 12–17 years of experience in delivery management, consulting, or managed services roles.
- Proven experience working in or with Global Capability Centers (GCCs).
- Strong background in managing complex, multi-stream engagements with measurable deliverables.
- Demonstrated success in client engagement management and delivery governance.
- Experience managing budgets, contracts, and commercial metrics.
- Excellent stakeholder management and executive communication skills.
Required Qualifications To Be Successful In This Role
Education Qualification: Bachelor's degree in computer science or related field or Exposure to any ERP platforms experience. Experience in working with cross-functional teams.
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
