Engagement Manager

Join the team shaping the future of Enterprise AI!!

About Moveworks and 89 Solutions:

89 Solutions is a pure play Moveworks partner delivering enterprise-grade AI solutions that transform employee support and productivity. With a proven track record across the United States and Australia, we lead the market in successful Moveworks implementations and advanced Agent Studio use cases.

Recognised as the world's most trusted Moveworks partner, we drive measurable business outcomes through precision, reliability, and innovation

Role Overview

We're looking for an Engagement Manager to join our Expert Services team in India, supporting global enterprise customers. This is a hands‑on delivery role that blends project management, consulting, and business analysis—ideal for someone who thrives on ownership, pace, and impact.

You'll be in the driver's seat from discovery through delivery, keeping teams aligned, risks controlled, and outcomes on track across AI and enterprise SaaS engagements.

What You'll Do

• You own and lead client engagements end‑to‑end, from discovery to go‑live
• You drive use case definition, business process analysis, and requirements gathering
• You manage engagement governance including scope, timelines, risks, dependencies, and reporting
• You act as the primary point of contact for stakeholders across customer and internal teams
• You partner with technical teams to shape AI and conversational solutions across platforms such as ServiceNow, Salesforce, Microsoft Teams, or Slack
• You maintain strong delivery cadence through clear communication, demos, and proactive issue management
• You champion quality, consistency, and adoption through structured delivery and change management

You will make a great fit if you have:

• 5+ years of experience in consulting or services as an Engagement Manager, Project Manager, or Senior Business Analyst
• Proven delivery experience in complex, fast‑paced enterprise environments
• Exposure to AI, automation, or enterprise SaaS implementations
• Strong stakeholder management, documentation, and communication skills
• Experience working in Agile, Waterfall, or hybrid delivery models
• An ownership‑driven mindset, with the ability to anticipate risks and drive outcomes

Nice to Have

• CBAP, PMI‑PBA, CSPO, or similar certifications
• AI or automation training (e.g., Microsoft AI Fundamentals, UiPath, Dialogflow)
• Comfort operating in global delivery models with cross‑regional stakeholders