Eng II, Software - Product Ops

Responsibilities:

• Provide Level 2, Level 3 support for Java based Medical application. 
• Troubleshoot and identify root causes.
• Working with cross functional team members to identify, document, investigate and resolve user issues/concerns.
• Collaboration with stakeholders including R&D, DevOps, third parties, Scrum & Delivery teams and Investigation teams.
• Well versed in ITIL process and maintain Lifecyle while resolution ticket.
• Form partnership with team and balance uneven workloads across team to meet SLA, deployments and projects milestones.
• Drive productivity with focus on automation and continuous improvement.
• Collaborate across global teams and partner with R&D to meet business goals.
• Document processes and monitoring application performance metrics.
• Establish root causes for application errors and help address the issues.
• Perform memory utilization analysis, thread analysis, transaction analysis.

Skills & Qualifications:

• Application Support engineer with medical industry exposure is desired, applicants with job history in other discipline are invited to apply with below requirements are meet.
• General:2 - 3+ Overall experience.
• Bachelor's Degree required.
• Must demonstrate the ability to prioritize and organize work.
• Must be a self-motivator and team player.
• Passionate about continuous learning and keeping up with latest technologies.
• Experience in Application Support organization
• Tools & Technology:2-3 Years Relevant Technology Experience AWS Cloud/Liferay/MQ Series/Oracle RDBMS/Oracle GoldenGate/Dynatrace/Splunk.
• Hands-on experience working with Linux (Redhat, Centos, or Ubuntu) operating system.
• Hands-on experience in Java, J2EE, Spring framework, Hibernate, web services, and MVC Portals.
• Experience in Java based application support
• Well versed in SQL queries