We will count on you to:
- Provide expert technical support and troubleshooting for the Energy & Power sector
- Act as the primary point of contact for clients, ensuring timely and effective resolution of technical issues.
- Act as the driver of business in the industry
- Collaborate with cross-functional teams to address client needs and improve product performance.
- Maintain detailed documentation of client interactions, technical issues, and resolutions.
- Conduct training sessions and provide guidance to clients on product usage and best practices.
- Support installation, maintenance, and upgrade activities remotely or on-site as required.
- Stay updated with the latest industry trends and technologies in energy & power Industry to provide informed support.
What you need to have:
- Minimum 5 years of technical support experience, preferably within the energy & power sector
- Strong client connect and communication skills with the ability to build and maintain relationships.
- In-depth knowledge of energy & power technologies and related technical systems preferred.
- Ability to diagnose and resolve complex technical issues efficiently.
- Strong problem-solving skills and a customer-centric approach.
- Deep Understanding of Industry, Government Body.
- MBA/Engineer from a reputed B - School
What makes you stand out
- Self-motivated & able to work independently.
- Ability to cut across teams, business functions and hierarchy within the organization to ensure rapid business growth for the Industry Practice.
- Ability to arrange and hold detailed conversations with CXOs and understand their latent requirements to further build strategic relations & partnerships.
- Ability to independently initiate and manage end to end client acquisition cycle.
- Must have strong decision-making skills and the determination to see projects through to the end.
Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
