Job Title: IT Support Specialist (Onsite)
Location: Pune, India
Work Schedule: Monday to Friday | 8:00 AM – 4:00 PM
Engagement Type: 1-Year B2B Contract
Compensation: $490 USD per month
Job Summary:
We are seeking a dedicated IT Support Specialist to provide onsite end-user support, manage office IT infrastructure, and assist with asset and project-based activities. The role involves troubleshooting technical issues, managing device lifecycles, and coordinating with remote teams and third-party vendors.
Key Responsibilities:
End-User Support:
- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux)
- Handle provisioning, deployment, replacement, and decommissioning of IT equipment
- Troubleshoot hardware, software, connectivity, and user-related issues
- Coordinate escalations with Level 2 support teams
Office Infrastructure Support:
- Support network connectivity, printing, voice, AV, and workplace technologies
- Install and maintain switches, routers, and access points
- Assist with smart office solutions and conference room technologies
- Coordinate with vendors for maintenance and support
Asset Management:
- Manage IT asset lifecycle including receiving, labeling, imaging, and tracking
- Conduct inventory audits and maintain accurate records
- Coordinate warranty repairs, redeployment, and disposal
- Ensure compliance with asset management policies
Project & Site Support:
- Support office moves, hardware refreshes, and infrastructure projects
- Assist with events, demos, and technology deployments
- Provide remote hands support and vendor coordination
Required Skills:
- Experience with Windows, macOS, Linux, and mobile device support
- Basic networking knowledge (LAN, Wi-Fi, routers, switches, access points)
- Hands-on experience in asset management and inventory control
- Strong troubleshooting, documentation, and communication skills
- Ability to work independently and collaborate with remote teams
Note: Only candidates comfortable with the offered rate and onsite requirements are encouraged to apply.
