Job Title: IT Support Specialist (Onsite)
Job Summary:
We are looking for a proactive IT Support Specialist to provide onsite end-user support, manage office IT infrastructure, and assist with asset and project-based operations. This role requires strong troubleshooting skills, hands-on technical expertise, and the ability to coordinate with remote teams and vendors.
Key Responsibilities:
End-User Support
- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
- Handle provisioning, deployment, replacement, and decommissioning of IT equipment.
- Troubleshoot hardware, software, and connectivity issues.
- Coordinate escalations with Level 2 support teams.
Office Infrastructure Support
- Support network connectivity, printing, voice, AV, and workplace technologies.
- Install and maintain switches, routers, and access points.
- Assist with smart office solutions and conference room technologies.
- Coordinate with vendors for maintenance and support activities.
Asset Management
- Manage IT assets including receiving, labeling, imaging, tracking, and maintenance.
- Conduct inventory audits and maintain accurate records.
- Coordinate repairs, redeployment, and disposal of devices.
- Ensure compliance with asset management policies.
Project & Site Support
- Support office moves, hardware refreshes, and infrastructure projects.
- Assist in business events, demos, and technology deployments.
- Provide remote hands support and vendor coordination.
Required Skills:
- Experience with Windows, macOS, Linux, and office IT infrastructure.
- Basic networking knowledge (LAN, Wi-Fi, routers, switches, access points).
- Experience in asset management and inventory control.
- Strong troubleshooting and customer service skills.
- Ability to work independently and collaborate with remote teams.
