Overview
THE ROLE:
Technician II, End User Support
How You Would Contribute
- Troubleshoot hardware/software issues, install systems, and assist users.
- Provide first-line support via phone/Teams chat.
- Working knowledge of MBT OS file installation.
- Collaborate effectively with the team.
- Manage time efficiently and maintain documentation.
- Provide VC troubleshooting support.
- Work experience with ticketing tools such as Snow, Jira, etc.
- Networking troubleshooting skills.
- Working knowledge of remote-control tools.
- Basic working experience with AD & DC servers and their roles.
- 3 to 4 years of IT infrastructure work experience.
Skills And Background Required To Be Successful
- Good knowledge of Microsoft products.
- Basic system and network troubleshooting skills.
- Basic knowledge of installing OS and debugging errors.
- Ability to support IT hardware lifting and shifting.
- Troubleshooting skills for VC tools.
- Work experience with remote-control tools to assist remote users.
- Ability to support system users of business units across pan-India locations.
- Willingness to work in shifts or provide on-call support.
Education
BCA or BE
Qualifications
Please review EMEA&I Description box
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