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End User Service Support Engineer

Millenium Infotech
Mumbai
2-4 Years
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Job Description

Principal Responsibilities:

  • Deliver high-quality support to end-users in a courteous professional manner
  • On-boarding of regional teams, including home setups.
  • Support desktop technology and applications.
  • Respond to calls/tickets and manage issues until resolution even if escalated to another team
  • Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.
  • Strong analytical and problem-solving skills, ability to work independently and under pressure
  • Flexible in approach, and comfortable dealing with ambiguity when necessary

Qualifications/Skillsthat would be advantageous:

  • Experience working at a financial enterprise level
  • Experience in trade floor support including trading applications
  • Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops
  • Citrix VDA infrastructure support including Dell Wyse Terminals
  • Citrix Applications and Desktops support
  • Effectively provide support to remote locations
  • Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
  • Broad understanding of mobile tech including BES12, Intune, Android and IOS devices
  • Cisco phone support
  • Webex/Zoom support including Video calls, screen sharing
  • Experience working with 3rdParty Vendors
  • Excellent written and verbal communications skills
  • Customer service focused.

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Technical Support Engineer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Millenium Infotech

Millennium Info Tech, Inc. is a certified Disadvantaged Business Enterprise (DBE) and Airport Concessions DBE (ACDBE) by the Port Authority of New York and New Jersey. We are also recognized as a Minority Business Enterprise (MBE), Woman Business Enterprise (WBE), and Small Business Enterprise (SBE) across multiple jurisdictions including the State of New Jersey and NCTRCA. Our unwavering commitment to quality and compliance is demonstrated through adherence to globally recognized standards such as ISO 9001, CMMI, SOC 2, HIPAA, NIST, and FedRAMP—ensuring secure, high-reliability solutions for mission-critical industries. With this foundation, we deliver a broad range of innovative IT services and products tailored to support digital transformation and operational excellence across industries. Our IT Capabilities 1) Custom Software Development & Generative AI for automation 2) Cloud Migration & Infrastructure Support for scalability and security 3) IT Staff Augmentation & Temporary Staffing for project demands 4) Cybersecurity & Network Services to safeguard critical systems 5) Microsoft Suite Deployment (SharePoint, Office 365, Dynamics 365) Our SaaS Platform: SIGNULU.COM Our flagship SaaS platform, SIGNULU.COM, is a flexible solution hosted on Amazon US Commercial Servers. It streamlines essential business workflows such as contract lifecycle management, secure eSignatures, verified user authentication, API-based integrations, and intelligent document management. Compliance & Integration SIGNULU is modular and compliance-ready—enhancing procurement workflows, improving document traceability, and aligning with regulatory standards. With robust integration capabilities, it seamlessly connects with your enterprise systems to drive digital transformation and boost operational efficiency.

Job ID: 135277521

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Last Updated: 10-12-2025 06:52:23 AM
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