End User Computing Senior Engineer
Technology Global Capability Center (GCC) Hyderabad, India
Role Details
- Title: Senior Modern Workplace Engineer
- Location: Hyderabad, Telangana, India
- Department: Global Technology Services (or relevant department)
- Reports To: Modern Workplace Leader
1. Function Context
1.1 Positioning
- Position: End User Computing Senior Engineer
- Supervisory Role: No
- Reports To: Head of Global Networks & End-User Services
1.2 Purpose of the Role
ArcelorMittal is seeking a dynamic and experienced Senior Modern Workplace Engineer to manage comprehensive workplace support activities across Europe. The role involves desktop support, business software package preparation and support, and ensuring seamless operations across all European organizations within ArcelorMittal.
This role is part of the tower in charge of Global Networks and End User Services.
2. Key Responsibilities
Desktop Support Management
- Manage all desktop support activities
- Ensure timely and effective resolution of technical issues to maintain optimal productivity
Business Package Preparation and Support
- Manage the preparation, deployment, and support of business packages
- Ensure packages meet the specific needs of various departments and functions
Technical Expertise
- Demonstrate proficiency in end-user support
- Demonstrate proficiency in business software packaging using Microsoft technologies
Stakeholder Collaboration
- Work closely with stakeholders across different European organizations
- Understand business needs and ensure delivery of high-quality support services
Continuous Improvement
- Identify opportunities for process improvements
- Implement best practices to enhance efficiency and effectiveness of workplace support activities
Compliance and Security
- Ensure workplace support activities comply with relevant regulations and security standards
- Maintain the integrity and confidentiality of company data
3. Competencies
3.1 Must-Have Behavioral Competencies
- Results Orientation Proficient
- Learning and Development Proficient
- Teamwork Proficient
- Strategic Thinking Proficient
- Decision Making Proficient
3.2 Nice-to-Have Behavioral Competencies
- Stakeholder Orientation Intermediate
- Courage to Challenge Intermediate
- Innovation Intermediate
- Change Management Basic
- Inspire Trust Intermediate
3.3 Required Technical Competencies
- Proficiency in desktop support technologies and tools
- Knowledge of business software package preparation and deployment
- Intune
- SCCM (for legacy operations)
- Knowledge of ITIL and ITSM (ServiceNow)
4. Requirements
Education
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Master's degree is a plus
Experience
- Minimum of 5 years of experience in IT support
- Experience in managing desktop support and business package preparation is essential
Additional Requirements
- Strong communication and interpersonal skills
- Ability to work effectively in a multicultural and geographically dispersed environment
- Proficiency in English is required
- Knowledge of other European languages is a plus
- Excellent problem-solving and decision-making abilities
