End User Computing

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Job Description

Provide L2 support for enterprise End User Computing (EUC) environments
Manage and support Active Directory including user administration, group policies, access management, and directory services
Administer and support Citrix environments for virtual application and desktop delivery
Manage endpoint devices through Microsoft Intune for device enrollment, compliance, configuration, and application deployment
Support SCCM for software distribution, patch management, imaging, and device administration
Troubleshoot issues related to user access, endpoint configuration, application delivery, device policies, and system performance
Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs
Ensure endpoint security, compliance, and policy adherence across managed devices
Support OS deployment, patching, upgrades, and routine maintenance activities
Collaborate with infrastructure, security, networking, and service desk teams for issue resolution and operational support
Maintain SOPs, knowledge base articles, and environment documentation