End Point (Desktop Support, Print Management)

Key Responsibilities:

• L1 L2 support for desktops laptops and peripheral devices across enterprise environments
• Troubleshoot OS Windows 10 11 hardware software and connectivity issues
• Manage and support endpoint tools such as SCCM MECM Intune or equivalent
• Handle print management including printer setup troubleshooting print servers and queue management
• Support Active Directory user account management group policies access issues
• Perform software installations patching imaging and configuration
• Diagnose issues related to VPN network connectivity and performance
• Ensure adherence to SLA KPI targets and provide timely resolution
• Document incidents resolutions and standard operating procedures
• Required Skills
• Strong experience in Desktop End User Support Windows environment
• Hands on with Endpoint Management tools SCCM Intune etc
• Experience in Enterprise Print Management print servers drivers troubleshooting
• Knowledge of Active Directory basic networking concepts DNS DHCP TCP IP
• Good understanding of ITSM tools ServiceNow or similar

Preferred Skills:

Domain->IT Service Management->End Point (Desktops, Laptop, Printers, Mobile Devices) Administration,Technology->Cloud Security->Microsoft Azure - Identity Management->Azure Active Directory,Technology->EUC-Patching_and_Distribution->SCCM,Technology->Infra_ToolAdministration-ITSM->ServiceNow