Employee Services Specialist

Key Deliverables:

• Lead ER functions for payroll center including benefits, leave, and discrepancies
• Improve ER processes across payroll and contact center operations
• Conduct compliance audits and resolve non-compliance risks
• Develop, update, and communicate ER policies aligned with law and best practices

Role Responsibilities:

• Support contact centers in handling employee concerns and disciplinary actions
• Resolve complex ER issues including harassment and grievance cases
• Provide training on ER policies, promoting respectful workplace practices
• Maintain accurate ER records ensuring legal and organizational compliance