Employee Relations Manager || 7-14 years || 6pm-3am (night shift) || Hyderabad || upto 25LPA

This opportunity is with our client a leading provider of secure online billing and payment solutions. As part of their global growth strategy, company is expanding its Global Capability Center (GCC) in India to support product development, operations, and innovation across the enterprise.

Employee Relations Manager (HRBP Manager)

7-14 years exp

5days WFO

Timings- 6pm to 3am (Night Shift)

Location :- Hyderabad

Handling Employee Relations matter independently.

About the Role

We're looking for an experienced HR professional to be the dedicated Employee Relations (HRBP) for our *BPO / Customer Success team on night shift*. This is a floor-facing role for someone who is strong in employee relations, comfortable handling sensitive matters independently, and confident exercising judgment when senior leadership isn't immediately reachable.

Reports to: Head of HR, India

Key Responsibilities

Employee Relations (Core Focus) . Handling Independently

•Primary point of contact for grievances, conflicts, and escalations on the floor

•Independently handle POSH complaints, retaliation concerns

•Build trust so employees feel safe raising issues early

HR Business Partnership

Advise floor managers on performance, attendance, and disciplinary matters

Provide real-time guidance during night shift when issues can't wait

Drive retention and engagement strategies suited to a night-shift environment

HR Operations & Compliance

•Ensure attendance, leave, and exit processes run smoothly across shifts

•Maintain compliance with labor laws relevant to night-shift work (safety, transport, working hours)

•Keep accurate, confidential case documentation

Qualifications

•7–14 years of HR experience, with strong hands-on employee relations exposure — ideally in BPO or high-volume operations

•Demonstrated experience independently handling POSH investigations and retaliation cases

•Working knowledge of Indian labor law, POSH Act, and shift-based compliance

•Night-shift / 24x7 operations experience preferred

•Sound judgment and comfort operating independently

Competencies

•Employee relations expertise, discretion & ethical judgment, calm under pressure, strong conflict-resolution skills, fair, consistent policy application

Education

•MBA/Master's in HR.